Privacy policy
Last updated: 11/21/25
1. Information We Collect
When you place an order or create an account, we may collect:
- Your name
- Email address
- Shipping and billing address
- Payment details (processed securely through third-party providers)
- Any messages or info you send us
Big Cartel may also automatically collect basic data such as IP address, device info, and browsing activity for security and analytics.
2. How We Use Your Information
We use your info to:
- Process and ship orders
- Contact you about your purchase
- Provide customer support
- Improve the store and user experience
- Handle fraud prevention and website security
We do not sell or share your personal information with outside companies for marketing.
3. Payment Processing
Payments are handled by third-party services such as Stripe, PayPal, or other processors supported by Big Cartel.
We never see or store your full payment card details—those are processed securely by the payment provider.
4. Cookies & Tracking
Our website (through Big Cartel) may use cookies to:
- Keep your cart saved
- Help the site run smoothly
- Provide basic analytics
You can disable cookies in your browser if you choose.
5. Sharing of Information
We may share necessary information with:
- Payment processors (to complete your order)
- Shipping carriers (to deliver your items)
- Big Cartel (as the ecommerce platform powering the store)
We only share what is needed to complete your purchase or operate the site.
6. Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold
- Request corrections
- Request deletion of your data
- Opt out of marketing communications
To make a request, contact us at [email protected].
7. Data Security
We take reasonable steps to keep your information safe.
However, no method of online transmission is 100% secure, so we encourage you to keep your account credentials private.
8. Contact
If you have questions about this policy or your data, contact:
Preemo Fingerboards
[email protected]